Charles J. Stephens, Residential Broker, CRS, GRI
The focus of my real estate practice is to provide the absolute best customer service. Continuing education, regular communication with clients, explanation of the process and follow-through are all important factors in my ability to provide the highest quality customer service. I have earned my broker's license in an effort to bring the highest level of real estate knowledge to my clients. However, more importantly, I listen. I pride myself on taking the time to get to know each and every client individually and on listening to their specific needs and wishes. Nothing is more satisfying than to match a client with their dream and vision.
I work with both Buyers and Sellers of Residential & Commercial property of all dollar levels. No job is too small or great for my services. I have a great breadth of knowledge in the foreclosure and REO Real Estate and VA transactions for our veteran buyers and sellers. I work with investors to find accretive positions in real estate with impressive ROI and IRR's.
"What can I say about Charles? Well I will tell you this much, we came to Austin with very unreasonable expectations; to find a home within biking distance of my office at a price point that everyone in Austin was looking for and do it (all the way through closing) in two months or less.
Not only did Charles come through but he exceeded expectations. We found a home that my wife and I absolutely love in a spectacular neighborhood that is, of course, biking distance from my work. Along the way; however, came the extraordinary part.
Charles took extreme care and ensured that our family was comfortable during the entire process. He arranged transport for me before my car arrived and even drove me to bail out my car when it was towed. Charles truly went above and beyond whatever expectations I had of a REALTOR® and was very patient when we ourselves got anxious and impatient.
If you are considering a home purchase in Austin, you would do yourself a great favor to hire Charles. He's a lifelong resident who knows the pros and cons of each neighborhood including zoning, planning, traffic, crime, school, etc. He even considers factors like ambient noise and light. We love Charles so much that we now consider him part of the family."
— Fred & Maria DeWorken, May 2014
"Charles, was our relocation specialist on my families move to the Austin area. He performed so well and was such a delight to work with, we hired him again to help relocate a parent. In both instances, we could not have ask for a better person to bare the load of relocating our family. He is very knowledgeable in all areas, helping to guide you through tough situations that arise. If I had the need, I would hire Charles without question."
— Weldon & Rhonda Hosch, February 2014
"In less than two years, Charles Stephens helped us both buy and sell a home. At the outset, Charles put us at ease by his easy-going demeanor and vast knowledge of the real estate mark, both locally and nationally. When buying, we were unsure whether we would go with a new construction home. Charles helped us weigh the pros and cons of new construction and even visited some model homes with us. Charles’s expertise allowed us to find the perfect home while remaining mindful of what we were looking for.
When we received word we would be relocating out of state, we once again connected with Charles. He worked with the relocation company in listing our home and negotiating a sale. As out-of-state owners, Charles was called upon to do some extraordinary things and did everything willingly and with confidence. Our home sold faster and at a price higher than we ever expected and we owe this to Charles.
I would not hesitate to utilize Charles in the future and believe his experience and skill makes him an excellent choice for your home buying or selling needs."
— Don and Marla Krupens, November 2013
"Regina and I just wanted to send you a short note of thanks for all you did to make our house hunt successful and as un-stressful as possible. You both were great, thank you very much. Not only did you always answer our questions and concerns promptly but were more often than not, ahead of us in addressing these things before we even thought of them. We could not have asked for a better pair of realtors and partners to see us through this transition.
We’ll let you know when we get to Texas. Thank you again,"
— Steve & Regina Brown, October 2013
"As first time home buyers, my wife and I were very nervous about navigating the process, finding a house that was right for us, and feeling confident in our purchase. From the very start Charles proved not only to be a great realtor but an outstanding partner that covered each and every detail with our best interests in mind all the way through our closing. He took care of things I never expected a realtor to and offered fantastic insights into the home buying process. We could not recommend Charles enough and would absolutely suggest any home buyers work with him to find a house that's perfect for you."
— Nigel & Kristen Lowrie, February 2013
"I would really like to recommend Charles to anyone who is buying their home first time because this guy has lots of patience (almost 150 houses my wife saw with him), knowledgeable, and even sometimes he just told us straight and gave us honest opinions about the houses we saw with him. Really, we are happy in our new home and really like to thank Charles for helping us to find nice home with reasonable price. Even, my friend and family member who also bought house with Charles are event saying that they had a great experience with him."
— Sitansh & Alpa Patel, April 2012
"Charles is great. He has a lot of clients but he makes you feel as if you’re the only one. He is easy to reach, and if you cannot get hold of him he responds back quickly. He keeps your interest in mind and is in tune with what your needs are. This was our first experience buying a house and Charles made the transition for us very seamless. He is forthright, knowledgeable, and conscientious of all the small details. He is much appreciated and I would use him every single time. I would also recommend him to anyone I know looking for housing."
— Zach Haden, August 2012
"Charles was so helpful throughout the house buying process. We found the perfect house and have been very happy with our mortgage rate and payment. He was very personable and drove 30 minutes to an hour to meet us numerous times to look at homes. He helped us with signing the paper and made us feel very confident when looking to make our purchase. He was awesome!"
— Jennifer Gray, August 2012
"My husband and I were in a hurry to find a place to rent because our lease was up soon. I was using a different realtor but after he took over a week to call me back I started looking for someone else. When I called Charles he returned my call the same day and immediately started looking for a place for us. He got us set up to receive notifications when new properties came on the market. Every time we called him he either answered the phone or called us back the same day. When we asked to view a property he took us that day or the next day. When we picked a place we liked he helped us get the deposit in that same day. When the property owner took a long time to get back with us Charles continued to call and email her until she gave us a reply. Overall Charles was very prompt and professional."
— Victoria Cottongim, February 2013
"Charles did a great job helping me and my family find a rental home when I relocated from the east coast. With little time to get situated, Charles made us feel like we were his only client. He went above and beyond in his availability, scheduling viewings at our convenience, working late at night as needed, and personally picking up needed documents and deposits to expedite the process. He also uses the latest technology but not at the expense of personal service. Even after the deal was done, he helped by doing some things that the listing agent should have taken care of. As a licensed agent in another state with a familiarity of real estate agency, I felt like Charles gave the exemplary type of service I would strive for in assisting clients. When we are ready to buy, I am happy to say that Charles is already our choice to help find the right home."
— Mark Blockus, January 2013
"Words cannot explain how great of a job and how much gratitude me and my husband have for Charles as our realtor. We were first time home buyers that relocated from out of state, and were completely clueless on how the home-buying process worked. He was in constant communication with us and left no room for doubt. Charles was readily available when we needed him and went above and beyond our expectations. He asked probing questions for the seller we would have never thought to ask. He was able to talk the price down to fit our budget. Taking into consideration all our expectations we had in a home, after just 2 days of walk-thrus, we found the perfect house for us. And the excellent service didn't stop there. You would think that after the closing of the home is complete, that is the last you'll ever hear from your realtor. But not with Charles. We encountered 2 repair issues preceding the closing, and Charles was there to use his extensive knowledge and skills in this business and worked with our home warranty insurance to cover both claims they initially denied. If you need a realtor that is trustworthy, reliable, efficient, experienced, and well-informed, look no further! Charles is your guy!"
— Christine & Michael Harbort, May 2012
"Charles was a great help to our family as we searched for our new home in Austin. Not only did Charles response immediately to our phone calls, he made the move in process quick and stress free. Charles is someone you can count on to get the job done!"
— Lynda Ford, Feb 2012
"Charles was amazing. I moved to Austin about 12 months before I purchased the home and I knew very little about so many things when it came to Austin. Charles was able to answer every question I had and also the questions I never considered. The property that I purchased was a complicated one because it was changing from a rental to a condo association but it never seemed complicated because Charles eased me through the entire process. My closing was scheduled finally and the week prior to closing Charles had a previously planned vacation, but even when he was half way across the country I never felt like he was away as he answered questions and dealt with last minute changes let he was sitting in his office. It was a real pleasure working with him, not only because he did a fabulous job but because he is a real person. I would and do recommend him to anyone I know who is purchasing a home."
— Dominic Henderson, August 2011